Shipping policy

Shipping Policy

At Aura & Atlas, each candle is hand-poured with care and packaged thoughtfully to ensure it arrives safely.

Processing Time

Orders are processed within 1–4 business days. During peak seasons or product launches, processing times may vary slightly.

Shipping Rates

We offer simple, flat-rate shipping:

  • $6.95 for small orders

  • $9.95 for larger orders

  • Free shipping on orders over $50

Shipping rates are calculated and shown at checkout.

Shipping Carriers

Orders are shipped via trusted carriers such as USPS, FedEx, DHL, or UPS, depending on package size and destination.

Delivery Time

Once shipped, orders typically arrive within 3–14 business days. Delivery times may vary based on location and carrier delays.

Order Tracking

Tracking information will be sent via email once your order has shipped and can be tracked on our website.

Damaged or Lost Packages

We take great care in packaging, but if your order arrives damaged, please contact us within 24 hours of delivery with photos of the packaging and product so we can assist you.

Aura & Atlas is not responsible for shipping delays caused by carriers, weather, or incorrect shipping addresses provided at checkout.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Orders returned due to incorrect addresses may require additional shipping charges to resend.